Support

We're here to help you get the most out of Lytix.

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Contact Us

For any questions, issues, or feedback, reach out to our support team directly. We aim to respond within 1 business day.

Frequently Asked Questions

How do I connect my Shopify store?

During onboarding, click Connect Shopify and follow the OAuth prompts. Lytix will pull your orders, products, and revenue data once authorised.

How do I connect Meta Ads?

Go to Dashboard → Settings → Integrations and click Connect Meta. You will be redirected to Facebook to grant permissions.

How is my data used?

Your store data is used solely to generate profit analytics within your Lytix dashboard. We do not sell your data. See our Privacy Policy for full details.

How do I cancel my subscription?

Cancel at any time from Dashboard → Billing, or from your Shopify admin under Apps → Lytix → Billing.

How do I disconnect an integration?

Go to Dashboard → Settings → Integrations and click Disconnect next to the integration you want to remove.

I have a question not listed here

Email us at support@getlytix.com and we'll be happy to help.

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Data Deletion Requests

To request deletion of your account and data, email support@getlytix.com with subject "Data Deletion Request". We will process within 30 days.